General Commercial and Accommodation Terms and Conditions

Accommodation provider: Business system s. r. o., Bystrická 27, 841 07 Bratislava – Devínska Nová Ves city district, Slovak Republic. Company ID (IČO) 47 571 420, Tax ID (DIČ) 2024008998, registered in the Commercial Register of the City Court Bratislava III, Section Sro, Insert No. 96388/B. Email business.system.sro@gmail.com, telephone +421 903 788 711. We operate apartments under the brand T&O Apartments at the website toapartments.eu. Full identification details are on the Contact page.

Supervisory authority: Slovak Trade Inspection, SOI Inspectorate for the Bratislava Region, Bajkalská 21/A, 827 99 Bratislava. Trade licensing authority: Bratislava District Office, Trade Licensing Department.

1. Subject matter and scope of conditions

1.1. These general business and accommodation conditions (hereinafter "Conditions") govern the temporary accommodation contract between the accommodation provider and the customer or guest. Accommodation is provided for an agreed period for a purpose other than permanent residence within the meaning of Sections 754 to 759 of the Civil Code.

1.2. The Conditions apply to direct bookings via toapartments.eu, email or telephone. When booking via Booking.com, Airbnb or another platform, the rules set out in the platform booking will also apply to payment, cancellation and communication; the accommodation itself is provided by the accommodation provider.

1.3. Special conditions of a specific booking stated in the reservation confirmation take precedence over these Conditions. Consumer rights that cannot be waived are not affected thereby.

2. Reservation and formation of contract

2.1. An offer on the website is an invitation to submit an order. The contract is formed by the accommodation provider's delivery of a reservation confirmation (by email) or by confirmation from the platform acting on its behalf.

2.2. Before submitting an order, the guest has the opportunity to check and correct all data. The button that creates the obligation to pay the price is marked as an order with payment obligation.

2.3. The customer must be at least 18 years old, have legal capacity and provide truthful contact and reservation data. The customer is responsible for familiarising the other members of the group with these Conditions and with the house rules.

2.4. The reservation confirmation contains at least the designation and address of the apartment, the date, number of guests, price, accommodation tax, payment terms, cancellation conditions and check-in instructions.

2.5. Reservation with later payment. If the guest chooses a reservation without immediate payment, the accommodation provider will confirm it as a temporary booking block and send a payment link with a due date. If payment is not credited by the end of the period, the block automatically expires without any charge. Until payment is made, the date is not guaranteed.

3. Price, accommodation tax and additional services

3.1. Prices are stated in euros and are final. The price displayed before submitting an order includes accommodation, cleaning fee and accommodation tax, unless expressly stated otherwise at the time of booking.

3.2. Accommodation tax is levied according to the currently valid generally binding regulation of the Capital City of Bratislava in the amount of 3.00 EUR per person and per night. With direct booking, the tax is charged online together with the accommodation price and the accommodation provider remits it to the city. Tax exemption under the city regulation is claimed by the guest by proving a statutory reason; in such case, the tax for the person concerned will be refunded. Tax is levied only for nights actually spent — if the stay does not take place, advance-paid tax is refunded.

3.3. Additional services (such as parking, check-in outside the standard check-in window, other services on request) are charged only with the express consent of the guest. Their price will be displayed to the guest before payment and stated in the confirmation or in a separate payment request.

3.4. An apparent technical error in the accommodation provider's price does not bind the accommodation provider if an average consumer could have detected it. The accommodation provider will immediately offer the correct price or cancel the booking and refund all payments received.

4. Payment terms

4.1. With direct booking, the price is payable in full at the time of booking, unless the confirmation provides otherwise.

4.2. The accommodation provider accepts payments by payment card via a secure Stripe gateway (including Apple Pay and Google Pay), by bank transfer and by QR payment (payment link payme.sk); payment in cash is possible only by prior agreement. Complete payment card data is processed exclusively by the payment institution; the accommodation provider does not have access to them.

4.3. If payment is not received within the deadline, the accommodation provider will call upon the customer to remedy the situation and provide a reasonable additional period if the time until arrival permits. Once that period lapses without payment, the accommodation provider may cancel the booking.

4.4. Proof of payment or invoice is provided electronically. Business billing details must be provided by the customer no later than before the document is issued.

5. Discount codes and credit from cancelled booking

5.1. A discount (promo) code is valid only during the stated period and for the stated rates. Unless expressly stated otherwise, it cannot be combined with any other discount or applied retroactively. The discount will be displayed before the order is submitted and does not obscure the total price.

5.2. Cancellation and refund are always calculated from the price actually paid.

5.3. If the parties agree on a credit in lieu of refund when cancelling a booking, the accommodation provider will issue a credit voucher for the agreed amount with a stated validity period. The voucher is transferable and can be applied to a direct booking according to availability. Acceptance of credit in lieu of refund is voluntary.

6. Cancellation of booking, non-arrival and early departure

6.1. With direct booking, the guest chooses the rate; its cancellation policy is displayed at the time of booking and in the confirmation:

• Flexible rate — free cancellation up to 7 days before the arrival date. The exact date "free cancellation until" is stated at the time of booking and in the confirmation. If cancelled after this period or in case of non-arrival, a compensation fee of up to 100 % of the accommodation price may be charged.
• Non-refundable rate — a lower price in exchange for the accommodation price not being refunded upon cancellation. This is offered only if clearly marked as such before payment.

6.2. Cancellation compensation is always limited to the actual loss that the accommodation provider could not prevent. It is reduced by savings in costs and by income from resale of nights. This rule is based on Section 759(1) of the Civil Code and will be applied even to the non-refundable rate. Cancellation compensation is calculated from the accommodation price; accommodation tax for nights not spent is always refunded.

6.3. Cancellation is carried out via the link in the reservation confirmation, by email to business.system.sro@gmail.com or via the platform on which the booking was made. The accommodation provider will confirm the cancellation on a durable medium.

6.4. In case of early departure, there is no right to a refund of the price for unused nights unless the reason is on the part of the accommodation provider; accommodation tax for nights not spent is refunded.

6.5. If the stay is cancelled by the accommodation provider without fault on the part of the guest, the accommodation provider will refund the payments received for the service not provided and, where possible, offer comparable alternative accommodation without an increase in price. Acceptance of the alternative is voluntary.

7. Refunds

7.1. An approved refund will be processed using the same payment method, unless the parties agree otherwise — payment by card will be refunded to the same card, payment by transfer to the account from which it was sent or to the account notified by the guest. The refund will be processed without undue delay, normally within 14 days from the determination of the refund amount.

7.2. The accommodation provider may deduct only transparently announced and lawful amounts. Bank charges that did not arise to the accommodation provider are not charged to the guest.

8. Exemption from the 14-day right of withdrawal

The consumer does not have the statutory 14-day right to withdraw from an accommodation service contract for a purpose other than permanent residence if the service is to be provided at an exactly agreed time or period. This is an exemption pursuant to Section 19(1)(l) of Act No. 108/2024 Coll. and Article 16(l) of Directive 2011/83/EU. The agreed cancellation conditions according to Article 6 and other statutory rights are not affected thereby.

9. Check-in, guest registration and check-out

9.1. Standard check-in is from 15:00 to 22:00, check-out until 10:00. Earlier check-in, later check-out or check-in outside this window are possible only with the accommodation provider's confirmation and may be charged according to Article 3.3.

9.2. Before arrival, the guest completes online registration (the link is in the reservation confirmation). Every person accommodated will provide the data required for the guest registration book under Act No. 253/1998 Coll. and will prove their identity. For a foreign guest, the accommodation provider will verify identity, record nationality and date of birth, and ensure that the stay is reported to the police authority within the statutory period under Section 113 of Act No. 404/2011 Coll. The provision of such data is a statutory condition of accommodation.

9.3. The accommodation provider may refuse accommodation if the guest does not provide the legally required data, if the number of persons exceeds the confirmed capacity, or if there is a specific statutory security reason.

10. House rules

• Only registered guests may spend the night in the apartment up to the confirmed maximum capacity.
• Quiet hours are from 21:00 to 08:00; the guest respects neighbours and building rules.
• Smoking and vaping indoors are prohibited.
• Parties, events, commercial filming and handing over keys or access codes to third parties are prohibited without written consent.
• Animals are permitted only after prior written confirmation.
• The guest must not interfere with fire protection, safety features, meters, locks or technical equipment.
• Damage, lost key, malfunction or security incident must be reported immediately to +421 903 788 711.
• Upon departure, the guest will lock the apartment, return keys according to instructions, turn off appliances and leave the apartment in a reasonable condition.

In case of serious or repeated gross violation, the accommodation provider may terminate the contract early after notice in accordance with Section 759(2) of the Civil Code. Without prior notice, it may intervene in case of immediate danger to persons, property or public order.

11. Access to the apartment by the accommodation provider

The accommodation provider respects the guest's privacy. Access is possible after reasonable notice for agreed repairs or inspection; without notice only in case of emergency, immediate security threat, reasoned suspicion of serious violation requiring immediate intervention or at a legal request by a public authority. The intervention must be necessary and proportionate.

12. Damage, special cleaning and lost items

12.1. The guest is responsible for damage culpably caused by the guest or by persons for whom the guest is responsible. The accommodation provider will prove the condition, cause and reasonable cost of repair or replacement. Normal wear and tear is not charged and compensation will take into account the age and residual value of the item.

12.2. Costs for special cleaning, removal of smoking odour, lost key or breach of confirmed animal prohibition may be charged only in a proven reasonable amount. The accommodation provider does not use a flat-rate penalty pricing list.

12.3. A security deposit is required only if its exact amount, method of deposit and release period are stated before booking and in the confirmation. If the confirmation does not state a security deposit, no security deposit is required. An unused security deposit will be released no later than 7 calendar days after departure.

12.4. Found items are kept for 30 days unless their nature requires earlier handover to a public authority or disposal. The cost of return is borne by the owner of the item.

13. Complaints and dispute resolution

Any deficiency in the service must be reported without undue delay to +421 903 788 711 or business.system.sro@gmail.com so that the accommodation provider can remedy it. The complaints handling procedure and alternative dispute resolution are described in a separate document Complaints and Alternative Dispute Resolution.

14. Liability

14.1. The accommodation provider will provide premises suitable for proper use and will ensure undisturbed exercise of the guest's rights. For items brought by the guest, the accommodation provider is liable within the scope of Sections 433 to 436 and Section 758 of the Civil Code.

14.2. Nothing in these Conditions excludes liability that cannot be excluded by law, in particular for intent, gross negligence, death or personal injury.

14.3. In case of an event beyond the reasonable control of the accommodation provider, the accommodation provider will inform the guest immediately, minimise the consequences and refund the price for the part of the service not provided.

15. Personal data protection

The processing of personal data is governed by our separate Privacy Policy. Providing the legally required data for the guest registration book and the residence notification for foreign guests is a condition for lawfully providing accommodation.

16. Governing law and final provisions

16.1. The contract is governed by the law of the Slovak Republic. This choice does not deprive a consumer from another EU Member State of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.

16.2. The version of the Conditions made available before the booking is submitted will apply to the booking. A later change will not worsen the conditions of a confirmed booking without the guest's consent, except for a necessary change resulting from law.

16.3. The invalidity of one provision does not affect the others.

16.4. Legal framework: Civil Code No. 40/1964 Coll.; Act No. 108/2024 Coll. on Consumer Protection; Act No. 22/2004 Coll. on Electronic Commerce; Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes; Act No. 253/1998 Coll.; Act No. 404/2011 Coll.